DELIVERY & RETURNS

DELIVERY

Pets Central Hospitals will provide free home delivery services for retail / online orders amounting to HK$800 or above. For orders below HK$800, an extra delivery fee of HK$120 will be charged. HK$50 for each floor will be charged if delivery is by stairs and not a lift.

The Peak/ Pak Tam Chung/ Sha Tau Kok/ Tung Chung/ Ma Wan/ Discovery Bay Free delivery for purchases over $1200. No delivery service for other remote areas and outlying islands.

RETURNS AND EXCHANGES

If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 7 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition.

For any questions or concerns, please contact [email protected] or give us a call Monday to Friday within office hour 9:00am to 6:00pm.

We would like to thank you all our valued customers for supporting Pets Central.

DELIVERY SERVICE
Charges:
Delivery ToOrders below $800Orders over $800Orders above $1200
Kowloon,
Hong Kong Island,
New Territories,
(Except The Extended Area)
$120FreeFree
Extended Area :
Ma Wan,
The Peak,
Tung Chung,
Sha Tau Kok,
Discovery Bay,
Pak Tam Chung
$120$120Free
Remote areas,
Outlying islands
No DeliveryNo DeliveryNo Delivery
Stair Fee Per Floor$50 Per Floor$50 Per Floor$50 Per Floor
Delivery Lead Time : ~3 - 7 Working Days
Kowloon DistrictTUE , THU
Hong Kong IslandWED, FRI
New TerritoriesTUE , THU
Ma Wan, The Peak, Tung Chung, Sha Tau Kok, Discovery, Bay, Pak, Tam Chung

Depends On Driver’s Arrangements
Local Pick UpCheck Our Clinic Address Here:

https://pets-central.com/locations/

Any inquiries, please email to [email protected] for further assistance.
Thank you for your continuous support!