DELIVERY & RETURNS
Pets Central Hospitals will provide free home delivery services for retail / online orders amounting to HK$800 or above. For orders below HK$800, an extra delivery fee of HK$120 will be charged. HK$50 for each floor will be charged if delivery is by stairs and not a lift.
The Peak/ Pak Tam Chung/ Sha Tau Kok/ Tung Chung/ Ma Wan/ Discovery Bay Free delivery for purchases over $1200. No delivery service for other remote areas and outlying islands.
RETURNS AND EXCHANGES
If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 7 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition.
For any questions or concerns, please contact [email protected] or give us a call Monday to Friday within office hour 9:00am to 6:00pm.
We would like to thank you all our valued customers for supporting Pets Central.
|Delivery To||Orders below $800||Orders over $800||Orders above $1200|
Hong Kong Island,
(Except The Extended Area)
|Extended Area :|
Sha Tau Kok,
Pak Tam Chung
|No Delivery||No Delivery||No Delivery|
|Stair Fee Per Floor||$50 Per Floor||$50 Per Floor||$50 Per Floor|
Delivery Lead Time : ~3 - 7 Working Days
|Kowloon District||TUE , THU||Hong Kong Island||WED, FRI|
|New Territories||TUE , THU|
|Ma Wan, The Peak, Tung Chung, Sha Tau Kok, Discovery, Bay, Pak, Tam Chung||Depends On Driver’s Arrangements|
|Local Pick Up||Check Our Clinic Address Here:||https://pets-central.com/locations/|
Any inquiries, please email to [email protected] for further assistance.
Thank you for your continuous support!